Televergence Solutions is a telecommunications carrier who attributes over 30 years of success to quality and competitively priced products, complemented with C-Level Account Management and Customer Service.
The company was founded and is managed by the CEO, Deb Ward, whose integrity and reputation is exemplary in the telecommunications space. She is the first and current Chairwoman of INCOMPAS (formerly known as Comptel), the industry’s leading competitive telecommunications trade organization. TSI’s CTO, David Deutsch, has extensive technical expertise in the call center telecommunications space, as recently demonstrated with a call center customer who was unable to get a financially impacting problem diagnosed and resolved with its Tier 1 and Tier 2 carriers. David manages the Company’s fully staffed, U.S. based Network Operating Center (NOC). The Company’s technical team is familiar with most legacy and nex-gen platforms; including Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and Asterick.
The company maintains an on-premise TDM to SIP conversion capability for legacy platforms and offers a loan equipment program for TDM to SIP conversion customers who otherwise qualify.
Our portfolio includes High Call Completion and High Call per Second Capability Inbound Toll Free and Outbound Long Distance with a “Free Trial” offer to pre-qualified candidates.
Leadership and membership roles are maintained within numerous Professional Trade Organizations, including American Association for Public Opinion Research (AAPOR), INCOMPAS (formerly known as Comptel), Marketing Research Organization (MRA), National Association of Women Business Owners (NAWBO), Nashville Chamber of Commerce, Professional Association for Customer Engagement (PACE), Telecom Association and Women In The Channel (WIC).