TELEVERGENCE SOLUTIONS (TSI) COMPLETES A 100% TDM TO VOIP ENABLED CONVERSION FOR A TELEPHONE ANSWERING SERVICE WITHIN 72 HOURS OF CUSTOMER’S REQUEST & AT A MONTHLY SAVINGS OF $2,500.00

Background

This telephone answering service customer utilized a 100% TDM network, possessed no technical expertise in VoIP enabled connectivity, and requested TSI’s assistance with the TDM to VoIP enabled conversion  of their services.  With a VoIP enabled  connectivity expertise of more than 15 years, TSI worked very closely with their IT and network operations teams to identify their internet capability and limitations;  provided and configured the equipment required to support the conversion; and provided training.

Challenges

This customer required VoIP enabled  connectivity training and very close monitoring of their system during the conversion of the traffic. Our technical and support teams continued to “handhold” the customer for many weeks following the conversion,  until the customer felt comfortable managing their own network and system.

Solutions

Within 24 hours of receiving the customer’s request for assistance with the  conversion, TSI had configured and shipped the equipment. Within 48 hours, VoIP enabled  test calls were successfully being placed by the customer on TSI’s network.  Within 72 hours, the customer was sending all live production traffic to TSI via VoIP enabled connectivity.

While maintaining quality, and in addition to providing more available port capacity, this conversion  resulted in a substantial  monthly cost savings that exceeded $2500.

Televergence provides high calls per second and completion rate long distance and toll-free, managing 3+ million toll-free numbers for 30+ years under consistent management as a privately held, debt-free enterprise. The company is a WBENC (Women’s Business Enterprise National Council) certified WBE (Women’s Business Enterprise) for supplier diversification programs. Founded and managed by the CEO, Deb Ward is the first and current Chairwoman of INCOMPAS, the industry’s leading trade organization.

A reputation for transparency and integrity is reflected by an average length of customer of 15+ years.  The U.S.based technical team possess an average of 20+ years of industry experience and are familiar with most legacy and next-gen platforms: Dialogic, Aculabs, Brooktrout, Nortel, Avaya, Noble Systems, Survox, Voxco, and Asterisk. A TDM to VoIP conversion and no risk, complimentary test of the services is offered.

Membership, advisory, and board roles are maintained with the Alliance of Channel Women, American Marketing Association, Better Business Bureau, Federal Internet Service Providers Association, INCOMPAS, Insights Association, Nashville Chamber of Commerce, Nashville Technology Council, National Association of Women Business Owners, Professional Association for Customer Engagement, Receivables Management Association, Telecom Associates, Women’s Business Enterprise National Council and Women In Technology of Tennessee.    

www.tsicorp.net

Ira Globerson, Vice President of Sales + Channel Chief

igloberson@televergence.net  - (213) 943-2023

https://www.linkedin.com/in/ira-globerson