This telephone answering service customer utilized a 100% TDM network, possessed no technical expertise in VoIP enabled connectivity, and requested TSI’s assistance with the TDM to VoIP enabled conversion of their services. With a VoIP enabled connectivity expertise of more than 15 years, TSI worked very closely with their IT and network operations teams to identify their internet capability and limitations; provided and configured the equipment required to support the conversion; and provided training.
This customer required VoIP enabled connectivity training and very close monitoring of their system during the conversion of the traffic. Our technical and support teams continued to “handhold” the customer for many weeks following the conversion, until the customer felt comfortable managing their own network and system.
Within 24 hours of receiving the customer’s request for assistance with the conversion, TSI had configured and shipped the equipment. Within 48 hours, VoIP enabled test calls were successfully being placed by the customer on TSI’s network. Within 72 hours, the customer was sending all live production traffic to TSI via VoIP enabled connectivity.
While maintaining quality, and in addition to providing more available port capacity, this conversion resulted in a substantial monthly cost savings that exceeded $2500.
About Televergence Solutions (TSI)
Televergence Solutions (TSI) is a telecommunications carrier who attributes over 30 years of success and an average length of customer of 15 years to quality and competitively priced products: inbound toll free and high calls per second/call completion rate outbound long distance. Pre-qualified candidates receive a 10,000 minute free trial.
C-Level account management provides their customers with access to senior executives. Customer service as a competitive advantage and a dedicated Customer Success Manager is their unique value proposition that drives the company's 30 years of success and average length of customer at 14.7 years.
Founded and managed by the CEO, Deb Ward, whose integrity and reputation is exemplary in the telecommunications space, she is the first and current Chairwoman of INCOMPAS (formerly known as Comptel), the industry’s leading competitive telecommunications trade organization.
The company's CTO, David Deutsch, has extensive technical expertise in the call center telecom space and manages the fully staffed, U.S. based 24 x 7 x 365 Network Operating Center (NOC). The technical team has an average of 18 years of experience and is familiar with most legacy and nex-gen platforms; including Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and Asterisk. An on-premise TDM to SIP transition and loan equipment program for legacy platforms is available to candidates who otherwise qualify.
Leadership, membership, advisory and board roles are maintained within numerous Professional Trade Organizations, including INCOMPAS (formerly known as Comptel), Federal Internet Service Providers Association (FISPA), Insights Association (formerly the Marketing Research Association), National Association of Women Business Owners (NAWBO), Nashville Chamber of Commerce, Professional Association for Customer Engagement (PACE), Telecom Associates and Women In The Channel (WIC). WBENC (Women Business Enterprise National Council) certification has been submitted (July, 2017).