This customer specializes in interactive voice responses and web-based surveys. They requested an immediate transition of more than 200 toll free numbers to Televergence’s RespOrg. These numbers were of high importance and required a guaranteed reliance of service due to the services the customer provides for a government agency.
While TSI’s rates and products are competitive, C-Level account management provides their customers with access to senior executives. Customer service as a competitive advantage and a dedicated Customer Success Manager is Televergence’s unique value proposition that drives the company’s 30 years of success and average length of customer at 14.7 years.
This customer has been a Televergence customer since their inception 17 years ago. They were confident in our ability to provide the high level of guaranteed reliance of service they required. The numbers were pre-configured to route to the customer’s existing VoIP platform. Extensive testing of the new services was performed with no issues. The numbers were migrated to Televergence within days of the customer’s request.
Televergence was this customer’s first choice to complete this project. All traffic has been successfully supported for over 3 years now. Since the initial project was completed, the customer has added more capacity to the Televergence network, rapidly growing in the industry alongside Televergence.
About Televergence Solutions (TSI)
Televergence Solutions (TSI) is a telecommunications carrier who attributes over 30 years of success and an average length of customer of 14.7 years to quality and competitively priced products: inbound toll free and high calls per second/call completion rate outbound long distance. Pre-qualified candidates receive a 10,000 minute free trial.
C-Level account management provides their customers with access to senior executives. Customer service as a competitive advantage and a dedicated Customer Success Manager is their unique value proposition that drives the company’s 30 years of success and average length of customer at 14.7 years.
Founded and managed by the CEO, Deb Ward, whose integrity and reputation is exemplary in the telecommunications space, she is the first and current Chairwoman of INCOMPAS (formerly known as Comptel), the industry’s leading competitive telecommunications trade organization.
The company’s CTO, David Deutsch, has extensive technical expertise in the call center telecom space and manages the fully staffed, U.S. based 24 x 7 x 365 Network Operating Center (NOC). The technical team has an average of 18 years of experience and is familiar with most legacy and nex-gen platforms; including Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and Asterisk. An on-premise TDM to VoIP enabled conversion and loan equipment program for legacy platforms is available to candidates who otherwise qualify.
Leadership, membership, advisory and board roles are maintained within numerous Professional Trade Organizations, including INCOMPAS (formerly known as Comptel), Federal Internet Service Providers Association (FISPA), Insights Association (formerly the Marketing Research Association), National Association of Women Business Owners (NAWBO), Nashville Chamber of Commerce, Professional Association for Customer Engagement (PACE), Telecom Associates and Women In The Channel (WIC).
Televergence is a WBENC (Women’s Business Enterprise National Council) certified WBE (Women’s Business Enterprise).