TELEVERGENCE SOLUTIONS (TSI) PASSES ON COMPLIMENTARY RESPORG SAVINGS TO NATIONAL TELESERVICES CUSTOMER ON 1.5 MILLION+ TOLL FREE NUMBERS

Background

A national teleservices customer engaged TSI to migrate from TDM to VoIP enabled connections between their switches, eliminating MRC and maintenance costs related to TDM connections. Acting as their own Toll Free RespOrg, this customer used TSI as their Complimentary RespOrg for routing 151,000 toll free numbers onto their network via the new VoIP enabled connections.

Challenges

The customer was very happy with the superior customer service and uptime for the 151,000 toll free numbers routed through the TSI switch. However, they were disappointed that due to the higher costs related to the first leg of the traffic via a Tier 1 carrier with TDM connections, they were unable to route additional numbers. TSI proposed to the customer that they coordinate a CIC code change on the existing 151,000 numbers to a Tier 1 carrier with inbound VoIP enabled connections for additional savings.

Solution

The customer tested the proposed solution by coordinating a CIC Code Change on 48,000 of the existing 151,000 numbers. After confirming that there were no issues with the process, the remaining 103,000 toll free numbers were moved onto the new CIC code. Soon after, the customer requested an additional 200,000 high volume toll free numbers be provisioned on TSI’s network, for a total of 351,000 toll free numbers.
Upon receipt of their first invoice after the change, TSI received an additional request to provision 1.2 million additional numbers onto TSI as the customer’s Complimentary RespOrg. The TSI team worked in shifts, around the clock, to provision the 1.2 million numbers in batches. By the end of that same month, the customer realized the substantial financial benefits of routing more than 1.5 million toll free numbers through the TSI network.

About Televergence Solutions (TSI)

Televergence Solutions (TSI) is a telecommunications carrier who attributes over 30 years of success and an average length of customer of 14.7 years to quality and competitively priced products: inbound toll free and high calls per second/call completion rate outbound long distance. Pre-qualified candidates receive a 10,000 minute free trial.

C-Level account management provides their customers with access to senior executives. Customer service as a competitive advantage and a dedicated Customer Success Manager is their unique value proposition that drives the company's 30 years of success and average length of customer at 14.7 years.

Founded and managed by the CEO, Deb Ward, whose integrity and reputation is exemplary in the telecommunications space, she is the first and current Chairwoman of INCOMPAS (formerly known as Comptel), the industry’s leading competitive telecommunications trade organization.

The company's CTO, David Deutsch, has extensive technical expertise in the call center telecom space and manages the fully staffed, U.S. based 24 x 7 x 365 Network Operating Center (NOC). The technical team has an average of 18 years of experience and is familiar with most legacy and nex-gen platforms; including Dialogic, Acculabs, Brooktrout, Nortel, Avaya, and Asterisk. An on-premise TDM to VoIP enabled conversion and loan equipment program for legacy platforms is available to candidates who otherwise qualify.

Leadership, membership, advisory and board roles are maintained within numerous Professional Trade Organizations, including INCOMPAS (formerly known as Comptel), Federal Internet Service Providers Association (FISPA), Insights Association (formerly the Marketing Research Association), National Association of Women Business Owners (NAWBO), Nashville Chamber of Commerce, Professional Association for Customer Engagement (PACE), Telecom Associates and Women In The Channel (WIC). WBENC (Women Business Enterprise National Council) certification has been submitted (July, 2017).